Electrical
Adding trucks, managers, and locations without losing the wheels.
How-to
Track total revenue, conversion, average ticket, maintenance plan conversion, and callback rate. Keep using your shop averages as you add trucks. Compare each tech with those averages and your company goals. Then use their daily KTI results to decide what to coach and check whether that coaching works.
How-to
It's time to hire a General Manager when you are ready to turn over the reigns of the business. Hire a general manager when daily problems take most of your week and when you can afford it. Your techs need to sell enough to pay for the additional overhead salary, on top of what you deserve as the owner of the…
How-to
The short answer: you stop being the best electrician in the company.
How-to
Hire another electrician when you are booked out more than two weeks, your current techs are producing near the coached-shop median, and admin work keeps landing on your desk. Below that bar, a new hire just divides the same work across more payroll instead of helping you grow.
How-to
You grow to four or five trucks, almost hire a service manager, lose two technicians, and slide back to where you started. Again. The 5-truck hump in an electrical business isn't a mysterious market force. It's what happens when growth outruns recruiting, and when the sales process still lives in one person's head.…
